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The Chef de Cuisine – Executive Lounge is responsible for overseeing all culinary operations within the hotel’s Executive Lounge, ensuring exceptional food quality, presentation, and service tailored to VIP and executive guests. This role involves menu planning, supervising kitchen staff, maintaining food cost controls, and upholding hygiene and brand standards, while delivering a refined and personalized culinary experience.
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Plan, prepare, and supervise the daily food offerings for breakfast,...
Treatment Delivery
- Perform a wide range of spa therapies and wellness treatments (massages, facials, scrubs, wraps, and signature rituals) to the highest professional standards.
- Customize treatments to guest preferences and wellness goals.
- Maintain accurate treatment records and follow all treatment protocols.
- Ensure punctuality and readiness for all scheduled...
Guest Journey & Service
- Welcome all guests in a warm, professional, and attentive manner.
- Manage reservations for spa treatments, fitness sessions, and wellness programs.
- Confirm, modify, or cancel bookings promptly and accurately.
- Provide information on spa services, fitness programs, membership options, and promotions.
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Fitness & Training Delivery
- Lead group fitness classes, personal training sessions, and wellness activities in line with guest needs.
- Provide professional guidance on exercise techniques, posture, and safe equipment usage.
- Design customized fitness programs for guests and members to achieve their wellness goals.
- Conduct fitness assessments and...
Operations & Standards
- Supervise daily spa operations, ensuring smooth guest flow and adherence to SOPs.
- Monitor cleanliness, hygiene, and readiness of treatment rooms and public areas.
- Oversee stock levels of professional products, linens, and amenities; coordinate replenishment as needed.
- Ensure proper use and care of spa equipment and treatment...
Operational Management
- Oversee all Spa and Gym operations, ensuring smooth daily functionality.
- Implement and monitor Standard Operating Procedures, health and safety standards, and brand guidelines.
- Ensure facilities, treatment rooms, and equipment are maintained to the highest standards.
- Prepare staffing rosters to balance efficiency with guest...
As the Senior Ciel Connect Supervisor, you will lead the hotel’s internal communications hub, overseeing the team responsible for handling all telephone, guest messaging, wake-up calls, and emergency communication systems. Your role ensures seamless and professional guest interaction via all communication platforms, setting the tone for an exceptional experience from the very first call.
Key Responsibilities:
As a Front Office Associate, you will be the face of the world’s tallest hotel, delivering a warm welcome, seamless check-in/check-out experiences, and attentive service throughout each guest’s stay. Your professionalism, attention to detail, and guest-first mindset will help define the luxury experience at Ciel.
Key Responsibilities:
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- Send pre-arrival emails, gather guest preferences, and coordinate with departments to prepare rooms.
- Pre-block rooms, confirm guest registrations, and arrange signature services in advance.
- Personally welcome guests, escort them to rooms, and provide a full rooming experience for VIPs.
- Coordinate laundry, unpacking/packing, and delivery of guest requests with Butler Valets or Housekeeping.
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As a Ciel ConnectAgent, you will be responsible for handling all incoming and outgoing calls, guest messages, wake-up calls, and internal communications with the utmost professionalism, warmth, and efficiency. Your role is crucial in shaping the guest’s first impression and delivering seamless service through every interaction.
Key Responsibilities:
The Commis I – Pastry is responsible for assisting in the preparation and production of high-quality pastries, desserts, breads, and baked goods under the supervision of the Pastry Chef. The role involves following recipes, maintaining hygiene standards, supporting daily kitchen operations, and ensuring consistency in product quality for restaurants, and room service.
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Prepare pastries, desserts, and baked items according to hotel recipes...
As a Food and Beverage Crew, you will embody the essence of refined service, ensuring that each guest is treated to a seamless and exquisite dining experience. Your attention to detail, grace, and passion for hospitality will set the tone for every meal.
Key Responsibilities:
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Greet and serve guests in the...
As a Uniform Room/Laundry Attendant, you will be responsible for ensuring that all uniforms and linens are properly maintained, cleaned, and distributed to resort staff and guests. Your attention to detail and organizational skills will be essential in maintaining the high standards of cleanliness and presentation that our guests expect. This role requires a diligent individual who can efficiently manage laundry operations while adhering to established procedures and timelines.
Laundry Operations:
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As an Assistant Housekeeping Manager, you will work closely with the housekeeping team to ensure efficient operations and exceptional service delivery. Your responsibilities will include supervising staff, inspecting rooms and public areas, coordinating tasks, and ensuring adequate inventory levels. The ideal candidate will have strong leadership skills, a keen eye for detail, and a passion for delivering outstanding housekeeping services in a hospitality environment.
- Assist in overseeing the daily operations of the housekeeping department, including room cleaning, public area...
As a Laundry Attendant, you will be responsible for ensuring that all uniforms and linens are properly maintained, cleaned, and distributed to resort staff and guests. Your attention to detail and organizational skills will be essential in maintaining the high standards of cleanliness and presentation that our guests expect. This role requires a diligent individual who can efficiently manage laundry operations while adhering to established procedures and timelines.
Laundry Operations:
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The Housekeeping Supervisor is responsible for the operational efficiency of all housekeeping areas and the service delivery of those areas within budgeted guidelines.
KEY RESPONSIBILITES
- Supervise the implementation of housekeeping standards and procedures in relation to:
- Bedroom service
- Bathroom...
The Housekeeping Supervisor is responsible for the operational efficiency of all housekeeping areas and the service delivery of those areas within budgeted guidelines.
- Supervise the implementation of housekeeping standards and procedures in relation to:
- Bedroom service
- Bathroom service
- Valet service
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- Conduct daily briefings and assign tasks to staff based on occupancy and priorities.
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Inspect guest rooms, corridors, and public areas for cleanliness and maintenance issues.
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Ensure all rooms and areas meet the brand’s quality and cleanliness standards.
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The Housekeeping Coordinator is a vital link between the housekeeping team and other hotel departments, ensuring the seamless operation of the housekeeping department. This role involves coordinating daily housekeeping activities, managing staff schedules, handling guest requests, and maintaining accurate records to support the efficient delivery of services that meet the hotel’s high standards.
- Create and manage daily housekeeping staff schedules, ensuring adequate coverage for guest rooms and public areas. Coordinate...
The Housekeeping Attendant plays a vital role in maintaining the cleanliness and orderliness of guest rooms and public areas, ensuring a comfortable and pleasant stay for our guests. This position requires strong attention to detail, physical stamina, and a commitment to delivering exceptional cleanliness standards.
- Clean and sanitize assigned guest rooms, including making beds, dusting furniture, vacuuming carpets, and replenishing amenities.
- Ensure that all surfaces, fixtures, and furniture in guest rooms are spotless and free from dust, stains, and...