Training and Quality Coordinator

Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.

We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.

To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales & marketing tools, a state of the art showroom featuring Dubai’s only virtual helicopter tour and endorsements from a number of international sporting celebrities.

The Training Coordinator provides comprehensive coordination and administrative support to the Training and Quality function, with a strong focus on Learning Management System (LMS) administration, training database management, reporting, and logistics. This role ensures the smooth execution of training operations, certification processes, and supports digital learning initiatives across TFG Hospitality.

Key Responsibilities

• Coordinate training sessions, including scheduling, venue arrangements, attendance tracking, and preparation of training materials.
• Administer and maintain the Learning Management System (LMS), including user uploads, course assignments, reporting, troubleshooting, and learner follow-ups.
• Generate and maintain training reports, dashboards, and databases to support departmental KPIs, compliance tracking, and management insights.
• Support the onboarding process through system updates, orientation logistics, and induction scheduling.
• Manage administrative tasks, including ordering training supplies, printing materials, and preparing completion certificates.
• Maintain a central database of all training records, attendance, evaluations, and certifications.
• Liaise with property training teams and departmental trainers to align training calendars and attendance records.
• Manage communication and engagement around training programs (e.g., emailers, posters, intranet updates).
• Monitor completion of e-learning courses and follow up with participants and managers on outstanding requirements.
• Provide general administrative and operational support to the L&D team to ensure effective delivery of all training initiatives.

• Bachelor’s Degree or similar qualification in Human Resources/Organizational Development or related field is required
• Strong admin and organizational skills
• Minimum of 1 year background in hospitality Training and Quality 
• Ability to maintain confidentiality to the extent possible in all Human Resources related matters