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- Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.
- Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations and performing administrational tasks.
- Be familiar with all the Front Office software required for the Front Office Attendant.
- Ensure that all hotel standards are met when serving the guests and...
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The Telephone Operator is responsible for managing the switchboard to professionally answer incoming telephone calls and assist with guest requests. Duties include arranging wake-up calls, screening calls, and handling various inquiries related to placing or receiving telephone communications. The role requires a courteous and efficient approach to ensure all guest needs are addressed promptly and professionally.
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- Responsible for doing all preparations for the service, like preparing table planning and menu’s.
- Ensure all menus and are clean and ready for operation on floors.
- Any specific menus (buffet, brunch, promotions and etc.) have been printed and are ready for use.
- Making sure to work with clean equipment and surfaces.
- To ensure that Micros is correctly set-up according to the meal period.
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The Group Reservations Agent is responsible for coordinating and processing hotel group room reservations in support of the Sales Department. This position plays a critical role in ensuring group bookings are accurately entered, maintained, and communicated across hotel departments to deliver a seamless guest experience and maximize hotel revenue.
Key Responsibilities:
· Manage all hotel group room reservations generated by the Sales Department, including corporate groups, leisure groups, meetings, and special events.
· Create, maintain, and...
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Job Summary:
The Recreation Attendant will be responsible for providing excellent customer service and ensuring the safe and enjoyable use of recreational facilities. The incumbent will perform a variety of duties such as checking in guests, enforcing rules, maintaining equipment, and coordinating activities.
Key...
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The Sales Manager – Leisure & Groups (Cluster) is responsible for driving revenue across Leisure, FIT/Wholesale, OTA leisure, and Group segments for both The First Collection Business Bay and Waterfront Tribute Collection. The role focuses on proactively developing new business, managing existing leisure and group accounts, and ensuring seamless communication and coordination between sales, revenue, reservations, and operations teams. It is a performance-driven role requiring strong market connections, strategic selling skills, and the ability to represent two distinct hotels under The First Collection portfolio.
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Job Summary:
The Bellman is responsible for providing exceptional customer service to hotel guests, especially when it comes to their luggage and transportation needs. They are responsible for greeting guests upon arrival, assisting them with their luggage, and providing information about the hotel's amenities and services. The Bellman must be polite, courteous, and knowledgeable about the local area to provide a positive guest experience.
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Job Summary:
A general technician is a skilled professional responsible for the maintenance, repair, and installation of various types of equipment and systems. The specific job duties may vary depending on the industry and the employer.
Responsibilities:
- Performing routine maintenance and inspections on equipment and systems
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