Reservations Agent - KSA National

Positioned on the edge of the Red Sea, Silver Sands Beach stands as a pinnacle of sophisticated living in Jeddah, Kingdom of Saudi Arabia. This premier community is a seamless blend of tranquil coastal ambience and convenient city access, offering an unparalleled lifestyle for discerning individuals and families.

For over six decades, Silver Sands Beach has transitioned from a beloved family retreat into a symbol of community cohesion and respect for nature. Our ambition goes beyond providing beautiful homes; we aim to cultivate a vibrant, interconnected community that cherishes a deep sense of togetherness. Positioned near a natural lagoon, with perfect conditions for water sports, Silver Sands is for families and enthusiasts, promising lasting memories amidst its splendour.

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners.

As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement.

Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. For more information, visit tfghospitality.com 

The Reservations Agent is responsible for handling guest reservation inquiries, processing bookings, and providing exceptional customer service to maximize room revenue and guest satisfaction. The role serves as the first point of contact for potential guests and ensures all reservations are accurately recorded while promoting the resort's facilities, services, and special offers.

• Handle incoming reservation requests via phone, email, website, and online travel agents (OTAs).
• Process room reservations accurately and efficiently in the Property Management System (PMS).
• Provide detailed information about room types, rates, packages, resort facilities, and local attractions.
• Upsell room categories, packages, dining experiences, and resort activities to maximize revenue.
• Monitor room availability and recommend alternatives when requested accommodations are unavailable.
• Maintain accurate guest profiles and reservation records.
• Process reservation modifications, cancellations, and special requests according to resort policies.
• Coordinate with Front Office, Housekeeping, Sales, and other departments to ensure guest requirements are met.
• Respond promptly and professionally to guest inquiries and complaints.
• Ensure compliance with resort reservation procedures and rate policies.
• Assist in preparing reservation reports and occupancy forecasts as required.
• Keep updated on current promotions, seasonal packages, and resort offerings.

• Previous experience in reservations, front office, customer service, or hospitality is preferred.
• Familiarity with hotel reservation systems and Property Management Systems (Opera, Fidelio, or similar).
• Excellent verbal and written communication skills.
• Strong customer service and sales skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Good organizational skills and attention to detail.
• Proficiency in Microsoft Office applications.
• Flexibility to work shifts, weekends, and public holidays.