Bellman

About Ciel Dubai Marina, Vignette Collection

Ciel Dubai Marina, Vignette Collection is a lifestyle luxury hotel located in the Dubai Marina district of Dubai, United Arab Emirates. Standing at 377 meters, Ciel is the tallest hotel in the world boasting 1,004 guestrooms featuring floor-to-ceiling panoramic glass windows, eight dining destinations, three outdoor swimming pools including one of the world's highest infinity pools, a luxury spa, and a state-of-the-art gymnasium. Designed by award-winning architects Norr, the skyscraper is a global symbol of modern engineering and luxury. Ciel is strategically located at the gateway to Dubai Marina, offering direct access to key tourist attractions, beaches, retail centres, and transport networks. The property was developed by The First Group, a renowned UAE-based global property investment firm and is part of IHG Hotels & Resorts’ Vignette Collection. Discover more at https://www.vignettecollectionhotels.com/cieldubai.

About The First Group Hospitality

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.

For more information, visit tfghospitality.com

As a Bellman at Ciel, you will be one of the first points of contact for our guests, creating a warm and welcoming atmosphere. You will assist with luggage, guide guests around the property, and provide support that reflects the world-class hospitality expected at the world’s tallest hotel.

Key Responsibilities:

• Greet guests upon arrival and departure with professionalism and warmth.

• Assist with loading and unloading luggage, ensuring careful handling at all times.

• Escort guests to their rooms, explain hotel facilities, and respond to any immediate needs.

• Deliver messages, packages, and amenities promptly to guest rooms.

• Maintain lobby cleanliness and readiness, ensuring a refined first impression.

• Assist with transportation arrangements and directions as needed.

• Log and manage luggage storage requests securely and accurately.

• Support valet operations by coordinating with drivers and parking staff when required.

• Report any maintenance or security issues observed in guest areas.

• Provide local information and respond to guest inquiries with enthusiasm and knowledge.

• Previous experience in a guest-facing role within a luxury hotel environment is preferred.

• Excellent communication and interpersonal skills.

• Physically fit and capable of handling luggage and long periods of standing.

• Strong customer service orientation and a positive, proactive attitude.

• Fluent in English; additional languages are a plus.

• Well-groomed appearance and professional conduct.

• Flexibility to work various shifts, including weekends and holidays.