In Room Dining Agent

Be part of an iconic hospitality landmark

Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality – The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

As an In Room Dining Agent, you will be the point of contact for our guests’ in-room dining needs, delivering prompt and sophisticated service with utmost discretion and attention to detail.

Key Responsibilities:

• Take guest orders with elegance and clarity, offering personalized recommendations.

• Coordinate with kitchen and service teams to ensure timely, accurate delivery.

• Set up in-room dining presentations that reflect luxury standards.

• Handle billing, tray collection, and post-service follow-ups efficiently.

• Maintain service logs and report guest feedback for improvement.

• Support room service during VIP and special guest stays.

Requirements:

• Experience in luxury in-room dining or call center service preferred.

• Excellent telephone etiquette and command of English.

• Impeccable attention to detail and presentation.

• Discreet and respectful of guest privacy and comfort.

• Strong coordination and communication skills.