Be part of an iconic hospitality landmark
Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.
Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.
About The First Group Hospitality
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.
As the Ciel Connect Supervisor, you will lead the hotel’s internal communications hub, overseeing the team responsible for handling all telephone, guest messaging, wake-up calls, and emergency communication systems. Your role ensures seamless and professional guest interaction via all communication platforms, setting the tone for an exceptional experience from the very first call.
Supervise the daily operations of the Ciel Connect (telephone operator) team to ensure prompt, courteous, and efficient service.
Handle guest calls and internal communications in line with brand standards and service protocols.
Monitor call quality, response time, and messaging accuracy to maintain communication excellence.
Train and guide Ciel Connect team members on communication etiquette, emergency procedures, and hotel systems.
Coordinate wake-up call schedules, guest requests, and VIP preferences with relevant departments.
Act as the primary point of contact for emergency communication and ensure compliance with safety protocols.
Collaborate with IT and Engineering for technical support related to telephone and call system operations.
Monitor daily call logs and shift reports, and escalate issues to management as needed.
Continuously seek ways to enhance service delivery through technology and team development.
Minimum 2–3 years of experience in a telephone operator or call center role, with at least 1 year in a supervisory capacity.
Hospitality or luxury hotel background strongly preferred.
Excellent verbal communication and listening skills.
Strong knowledge of hotel systems such as Opera PMS and PBX consoles.
Ability to remain calm under pressure and manage emergency communication confidently.
Detail-oriented with a focus on guest service and internal coordination.
Fluent in English; additional languages are a plus.
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