Restaurants Operations Manager

Be part of an iconic hospitality landmark

Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality – The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

The Restaurants Operations Manager is responsible for overseeing the daily operations of one or more restaurant outlets, ensuring exceptional service standards, operational efficiency, profitability, and team performance. This role focuses on guest satisfaction, quality control, compliance, and continuous improvement across the dining experiences.

Key Responsibilities:

• Manage and supervise the daily operations of all restaurant outlets, ensuring consistency in service, food quality, and ambiance.

• Lead, train, and motivate restaurant managers, supervisors, and service staff to deliver outstanding guest experiences.

• Monitor dining room flow, guest interactions, and overall atmosphere during service hours.

• Develop and implement standard operating procedures (SOPs) to enhance productivity, efficiency, and consistency.

• Collaborate with the Executive Chef and culinary team on menu planning, costing, and seasonal promotions.

• Ensure strict adherence to health, safety, and hygiene regulations and maintain all necessary certifications.

• Analyze financial reports, control costs, and optimize revenue through strategic planning and upselling techniques.

• Manage budgets, labor scheduling, inventory control, and procurement processes.

• Address and resolve customer complaints professionally and promptly.

• Drive staff engagement through recognition, performance management, and development plans.

• Oversee restaurant marketing initiatives in collaboration with the sales and marketing team.

• Stay updated on industry trends and competitor activities to enhance the dining experience.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.

• 5+ years of experience in restaurant or food & beverage management, with at least 2 years in a senior or multi-outlet role.

• Strong leadership skills with the ability to build and inspire teams.

• Excellent interpersonal, communication, and customer service skills.

• Proven track record of managing budgets, forecasting, and improving profitability.

• Knowledge of POS systems, inventory software, and financial reporting tools.

• Flexibility to work varied hours, including weekends, holidays, and evenings.