Front Office Supervisor

Be part of an iconic hospitality landmark

Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality 

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

As a Front Office Supervisor, you will lead by example in delivering exceptional guest service at the world’s tallest hotel. You will oversee the day-to-day operations of the front desk, ensuring smooth check-ins and check-outs, and providing guidance to the front office team while maintaining the highest standards of luxury and professionalism.

Key Responsibilities:

• Supervise and support the front office team in daily operations, ensuring smooth and efficient service.

• Oversee check-in, check-out, and billing processes with accuracy and professionalism.

• Ensure guests are welcomed warmly and provided with personalized service throughout their stay.

• Handle guest requests, feedback, and complaints promptly, ensuring guest satisfaction is prioritized.

• Assist with training and mentoring front office colleagues to ensure consistent service excellence.

• Monitor room availability, rates, and reservations to ensure accurate data and efficient room allocation.

• Coordinate with Housekeeping, Engineering, Concierge, and other departments to meet guest needs.

• Ensure the front desk is organized, stocked, and presentable at all times.

• Act as Manager on Duty when required.

• Maintain accurate shift reports and handovers.

• Minimum 2–3 years of experience in Front Office, with at least 1 year in a supervisory role in a 5-star hotel.

• Strong knowledge of Opera PMS and Microsoft Office.

• Excellent communication and guest service skills.

• Positive attitude, leadership qualities, and the ability to work under pressure.

• Fluent in English; additional languages are a plus.

• Immaculate grooming and professional appearance.