Concierge Supervisor

Be part of an iconic hospitality landmark

Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality 

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

As Concierge Supervisor, you will oversee daily operations at the Concierge Desk, ensuring exceptional guest service and smooth coordination of all concierge-related tasks. You will act as a key point of contact for guests, ensuring their needs and expectations are met with efficiency, warmth, and a touch of luxury that reflects the prestigious identity of the world’s tallest hotel.

Key Responsibilities:

• Supervise and guide the Concierge team to deliver prompt, professional, and personalized service.

• Maintain in-depth knowledge of local attractions, restaurants, shopping, events, and transportation options to assist guests with accurate recommendations.

• Coordinate guest services such as restaurant bookings, transportation, event tickets, tours, and special requests.

• Ensure all guest requests, inquiries, and concerns are handled efficiently and followed up on to ensure guest satisfaction.

• Assist with the planning and execution of VIP arrivals, guest amenities, and special occasions.

• Support the training and performance of Concierge team members to maintain service excellence.

• Maintain an organized and presentable concierge desk at all times.

• Communicate effectively with other departments to ensure guest needs are met in a timely manner.

• Monitor guest feedback and take proactive steps to enhance the guest experience.

• Act as the point of escalation for any guest concerns at the concierge desk.

• Minimum 2 years of experience in a 5-star hotel concierge or guest services role.

• Previous supervisory or team lead experience preferred.

• Exceptional knowledge of Dubai’s hospitality scene, attractions, and luxury services.

• Strong communication, interpersonal, and problem-solving skills.

• Professional appearance and demeanor, with a passion for guest service.

• Fluent in English; additional languages are a plus.

• Familiarity with Opera PMS and Microsoft Office applications.