Concierge Team Leader

Be part of an iconic hospitality landmark

Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality 

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

As a Concierge Team Leader, you will play a key role in delivering exceptional guest experiences by supervising the concierge team and ensuring seamless coordination of guest services. You will be the go-to expert for insider tips, local recommendations, and luxury lifestyle arrangements, setting the tone for memorable stays in the world’s tallest hotel.

Key Responsibilities:

• Lead and support the Concierge team to provide outstanding, personalized service to all guests.

• Greet guests warmly and assist with requests including transportation, dining, entertainment, and special arrangements.

• Monitor and ensure prompt handling of guest queries and requests both in person and via phone/email.

• Coordinate with other departments (Front Office, Bell Desk, Housekeeping, etc.) to fulfill guest needs efficiently.

• Maintain updated knowledge of local attractions, events, and services to offer authentic and informed recommendations.

• Manage shift schedules, performance, and training needs of the Concierge team.

• Handle VIP arrivals, special requests, and ensure a smooth check-in/check-out process in collaboration with the Front Office.

• Resolve guest complaints professionally, ensuring guest satisfaction is always prioritized.

• Ensure the Concierge desk and lobby area maintain a luxurious, welcoming appearance at all times.

• Keep accurate records of guest preferences, requests, and services rendered.

• Minimum 2–3 years of experience in a 5-star hotel concierge or guest service role.

• Previous team leadership experience is preferred.

• Strong knowledge of Dubai’s luxury lifestyle, events, attractions, and hospitality standards.

• Excellent communication and interpersonal skills.

• Passionate about guest service and exceeding expectations.

• Proficient in English; additional languages are a plus.

• Familiarity with Opera PMS and Microsoft Office Suite.