Front Office Coordinator

Be part of an iconic hospitality landmark

Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality 

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

As Front Office Coordinator, you will provide vital administrative and operational support to the Front Office team. You will play a key role in maintaining organization, communication, and documentation, ensuring the department runs smoothly and efficiently. This role is perfect for someone who thrives in a dynamic environment, has a keen eye for detail, and is passionate about luxury service.

Key Responsibilities

• Provide day-to-day administrative support to the Front Office leadership team.

• Maintain departmental files, logs, SOPs, rosters, and training records.

• Assist in preparing reports, presentations, shift schedules, and performance documentation.

• Support internal communication by distributing memos, notices, and updates across the front office team.

• Coordinate onboarding of new team members, including uniforms, locker assignments, and system access.

• Liaise with other departments to facilitate smooth guest operations and staff coordination.

• Monitor inventory and place orders for front desk supplies and collateral.

• Assist in tracking guest feedback, preferences, and service recovery cases.

• Participate in pre-opening activities, including database setup, documentation, and team training logistics.

• Previous experience in an administrative or front office role in a luxury hotel is preferred.

• Strong organizational and communication skills.

• Proficient in Microsoft Office Suite; knowledge of Opera Cloud is a plus.

• Detail-oriented, resourceful, and able to multitask in a fast-paced environment.

• A positive, team-focused attitude and high level of professionalism.