Assistant Chief Concierge

Be part of an iconic hospitality landmark

Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality 

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

As Assistant Chief Concierge, you will play a vital role in delivering personalized, anticipatory, and knowledgeable service to our guests. Supporting the Chief Concierge, you will help lead the Concierge team to craft unforgettable experiences, manage VIP and special guest requests, and ensure a seamless, luxury guest journey. You’ll also act as a local expert, with your finger on the pulse of everything Dubai has to offer.

Key Responsibilities

• Assist in leading the day-to-day operations of the Concierge desk and Bell Services.

• Act as a go-to expert for guest inquiries, special requests, and VIP arrangements.

• Provide curated recommendations for dining, shopping, entertainment, and cultural attractions in Dubai.

• Build and maintain strong relationships with external partners, vendors, and service providers to deliver exclusive experiences.

• Supervise and train Concierge team members, ensuring exceptional service standards and consistent delivery.

• Manage logistics for transportation, reservations, courier services, and personal errands for guests.

• Coordinate closely with the Front Office, Guest Relations, and other departments to deliver a seamless guest journey.

• Handle and resolve guest concerns and service recovery with professionalism and a solution-driven approach.

• Support the pre-opening phase by assisting with SOP development, team onboarding, and local vendor connections.

• Minimum 3–5 years of experience in a Concierge role within a luxury hotel environment.

• Experience in Dubai and knowledge of the local scene (dining, events, nightlife, attractions) is essential.

• Proficiency in Opera Cloud and Microsoft Office Suite.

• Exceptional communication and guest engagement skills.

• Ability to multitask, remain calm under pressure, and handle high-profile guest requests.

• Multilingual skills are a plus.