Laundry Supervisor

Be part of an iconic hospitality landmark

Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

The Laundry Supervisor is responsible for overseeing daily laundry operations to ensure timely, efficient, and high-quality cleaning, pressing, and folding of linens, uniforms, and guest items. This role involves supervising a team of laundry attendants, maintaining equipment, and ensuring adherence to hotel standards and health regulations. The Laundry Supervisor works closely with the housekeeping team and other departments to meet operational needs and maintain guest satisfaction.

• Supervise, train, and evaluate laundry staff, including attendants and pressers.
• Assign tasks and monitor the team’s daily activities to ensure quality and efficiency.
• Conduct regular training sessions on laundry procedures, stain removal, fabric care, and safety practices.
• Organize and prioritize daily laundry loads, including linens, towels, uniforms, and guest laundry requests.
• Ensure that all laundry processes, such as washing, drying, pressing, and folding, are completed according to hotel standards.
• Monitor and maintain inventory of linens, guest items, and supplies, coordinating with the housekeeping and purchasing departments for timely replenishment.
• Inspect washed and pressed items to ensure they meet quality standards for cleanliness, appearance, and fabric care.
• Address and resolve any issues with stained or damaged items promptly.
• Oversee the proper handling and care of all fabrics, ensuring that specific treatment protocols are followed for different materials.
• Ensure all laundry equipment, including washers, dryers, and ironing machines, is in proper working condition.
• Coordinate with the maintenance team to schedule regular servicing and promptly report any malfunctions or repairs needed.
• Handle guest laundry requests, ensuring prompt and professional service, and resolve any concerns or complaints.
• Work closely with the front office and housekeeping teams to manage special requests and urgent items.
• Enforce hotel policies and procedures related to health, hygiene, and safety within the laundry area.
• Ensure compliance with sanitation guidelines, proper chemical handling, and safe laundry practices.
• Regularly update laundry procedures and safety protocols as per hotel and industry standards.
• Maintain accurate records of daily laundry operations, including item counts, inventory levels, and staff productivity.
• Prepare reports on laundry usage, costs, and maintenance needs for review by the Manager.
• Assist in managing the laundry budget, identifying cost-saving opportunities in resources and supplies.

• Proven experience in luxury hotels as a laundry supervisor or a similar role.
• Strong knowledge of laundry equipment, fabrics, and stain removal techniques.
• Familiarity with health and safety standards and safe handling of cleaning chemicals.
• Excellent organizational and time-management abilities.
• Strong attention to detail and quality.
• Good communication skills and the ability to work as part of a team.